Customer Service – Native Korean

Role : Customer Service Representative

Location : Cyberjaya, Selangor

Working hours : Normal

Language : Native Korean

DUTIES AND RESPONSIBILITIES:

Primary Job Functions:

• Answer incoming calls including email and chat in a timely manner.

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

• Build sustainable relationships and engage customers by taking the extra mile

• Keep the customer’s privacy and protect customer information.

• Meet personal/team qualitative and quantitative targets.

• Handle simple to difficult inquiries in a given span of time.

• Manage different types of callers in a given span of time.

• Achieve the given metrics in accordance to the center’s commitment to client

• Manage and resolve customer complaints.

• Identify and escalate issues to supervisors.

• Provide accurate information and excellent customer service.

• Research required information using available resources.

• Research, identify, and resolve customer complaints using applicable resources.

• Process request according to customer’s preference on time

• Route calls to appropriate resources

• Document all call information according to standard operating procedures.

• Recognize, document, and alert the management team of trends in customer calls.

• Follow up customer calls where necessary.

• Complete call logs and reports

• Other duties as assigned.